Policies


Payment
We accept all major credit cards including Visa, Mastercard, Discover & American Express via PayPal. Paypal accounts are free, and you can pay securely using your checking account or credit card.

After an order is placed we do not cancel orders. All sales are final unless an item is defective. The defective item must be sent back to us and we will then send you a replacement.
Shipping
All of our items are shipped via USPS First Class mail with a delivery confirmation. If you would like another shipping method used, please contact us. Our items are custom made as ordered. ***Current turnaround time is 2.5-3 weeks.*** Once items are shipped, please allow an additional 6-10 days for your order to arrive. Although most Standard shipping orders typically take 2-3 to 5 mailing days to arrive, these estimates are not guaranteed and USPS mailing times of up to 10 days can occur. If you need your order to arrive by a certain date, we recommend upgrading to 2-day or next day shipping. Please contact us prior to placing your order for a quote. Please allow up to 10 mailing days before contacting us about the status of your order.

(Fluffy Cloud Couture is not responsible for lost, stolen or unclaimed packages. If your package is returned to us, we do not issue a credit for merchandise. We do reserve the right to bill for additional shipping if your package is returned, and needs to be re-shipped. Please double check your ship to address to make sure it is correct.)
Refunds and Exchanges
We accept returns within 7 days if there is something defective with your order. If order is as specified, then there are no returns.

Any and all custom orders are non-refundable! If you have an sizing issue with an item there is a restocking fee of $6 per item as well as the buyer is responsible for shipping item back to the seller before the new sized item will be sent out to replace.

All sales are final unless an item is defective. The defective item must be sent back to us and we will then send you a replacement.